Rewarding loyalty is a must for online retailers and brands

Last year’s Black Friday data shows quite clearly just how important eCommerce has become to consumers.  While high street footfall dropped, online purchasing soared, but retailers and brands cannot afford to rest on their laurels.

Recent research that MetaPack carried out amongst over 3500 consumers in the UK, US and Europe illustrates sharply that shopper power determines the strategic decision-making for eCommerce retailers and nowhere more so than in the delivery choices that they offer.

To keep customers loyal, retailers need to stay on their toes.

We asked our cohort of research respondents how likely a positive delivery experience would be to encourage them to shop with that retailer again, and in the UK a massive 84% said very or somewhat likely.

Of course, the flip side to that is when a delivery goes wrong – in fact, over a quarter (29%) of Brits said they would never shop again with an online merchant following a negative delivery experience. When it comes to winning and keeping customers, delivery has the power to make or break the online shopping experience.

Loyalty benefits

Amazon, which knows a thing or two about marketing to its customer base and keeping it happy, has set much store by listening closely to what shoppers want and creating competitive advantage. Prime, its loyalty programme, now offers many benefits to members, but what it is best known for is free, one- or two-day delivery on most items that it sells on its marketplace.

Amazon understood early on that customers will have no compunction in abandoning an online shopping basket if the delivery choices on offer are unsatisfactory, and instead of taking that risk, it promised to provide a high standard of delivery choices and enfolded its shoppers into a long-term, highly beneficial commitment in return.

This works well with consumers who value personalisation and individualism and want their loyalty to be recognised and rewarded. In the UK, 69% of our survey respondents said that they would like the eCommerce websites they use regularly to offer a delivery loyalty program, with their loyalty rewarded by free or quick delivery. Looking at the total number of respondents, 86% said they would even prioritise shopping with that retailer.

So, it’s not surprising that other online merchants are following in Amazon’s footsteps and introducing loyalty schemes that customers are prepared to pay for. Typically, however, today’s savvy shopper is fully aware of how best to make this work for them. Over a quarter (27%) of shoppers from our survey already belong to at least one programme – a further 22% subscribe to two or more schemes. The younger they are, the more likely to be taking advantage, with 68% of millennial shoppers utilising up to seven delivery loyalty programmes

Consumer willingness

If retailers are considering launching a loyalty scheme it’s worth noting that 39% of consumers say they plan to join at least two programmes in the next year.

The privileges that consumers perceive come from membership of a loyalty scheme have distinct benefits to their relationship with the retailer. Most say they shop more with e-tailers that offer delivery loyalty programmes – and almost a third are prepared to pay an annual fee for premium benefits that eliminate the need to factor in the delivery cost of their purchases.

What is also telling is that 42% say that loyalty schemes make them feel special and 55% will prioritise one retailer over another if it offers a delivery loyalty programme – an important fact when considering strategy for the year ahead.

One other area in which online retailers could make changes that would encourage loyalty from customers is by working in consolidation with each other. This might be particularly appropriate for those e-tailers looking to drive down the cost of delivery – or utilise drop shipping fulfilment or crowd-sourcing warehousing strategies to achieve greater proximity to customers and fulfil orders faster – our research shows that shoppers are more than eager to participate in multi-vendor delivery loyalty programmes.

Almost three quarters (71%) indicated that the idea of joining a scheme involving multiple retailers and brands working together to offer premium delivery services held a strong appeal for them.

One final point for consideration. Consolidated delivery, particularly as part of a loyalty scheme, ticks many boxes for consumers, but there are indications that it might also prove popular with those that are interested in buying from retailers with green credentials.

27% of consumers said that they care a great deal about the impact on the environment of their online shopping deliveries whilst 47% say it’s a big concern for them. It might just be that the consolidated delivery trend has the potential for more than one positive outcome.

– by Bruce Fair

Young people place huge amount of trust in verified reviews

There has always been a debate about whether verified reviews or personal recommendations from friends and family are the biggest influence on an individual’s purchasing decisions.

New research from reviews and customer insight company Feefo, has found that, at least when it comes to financial decisions, young people place a huge amount of trust in verified reviews. In a survey where the company asked over 1,000 UK consumers between 16 – 34 about their attitudes to financial sectors, 85% said that they trust verified reviews more than any other source.

That means that young people trust reviews more than their own friends and families when it comes to financial decisions.

“This is compelling evidence that verified reviews have a major influence on younger adults when they take big financial decisions,” said Matt West, CMO at Feefo.

“Banks, lenders and insurers that fail to offer trustworthy, easy-to-use review systems are sacrificing a huge commercial advantage among young adults, who are looking for mortgages and loans as they start out in life.

Increasing loyalty

The financial industry is an interesting case because people rarely actually switch their bank accounts. The results of the showed that both switching and non-switching consumers value verified reviews. 82% of respondents that had never switched said that they would use verified reviews to make their decision.

Of the respondents that had switched, 88% described reviews as “highly persuasive”.

“In the hyper-competitive era of fintechs and challenger banks, financial services organisations need to maximise every means of engaging with customers,” said West.

“Out-of-the-box solutions can provide a bank’s customers with reviews they trust, using advances in artificial intelligence to provide personalised drill-downs and summaries. As well as enticing new customers and dramatically increasing loyalty, review systems tell a financial services provider what it is doing right and where it is going wrong. They are definitely revenue-builders.”

– by Colm Hebblethwaite

5 tips to capture your audience’s attention

More than other types of content, webinars give marketers the power to connect with audiences in a personal and immersive way. A firm favourite amongst B2B marketers, webinars are often touted as a top source for leads and ideal for all aspects of the customer journey.

But how can you keep people engaged? According to new research in GoToWebinar’s 2017 Big Book of Webinar Stats, only 40% of marketing webinars are taking advantage of engagement features. There is a tremendous opportunity for marketers to take webinars beyond a speaker and a few slides and engage audiences on a much deeper level.

Preparation is paramount

We’ve all been told that failing to prepare is preparing to fail – but planning really is the key to a successful webinar! It’s important to get ahead of the technology and check all the equipment before the presenter starts. Make sure the webinar software, headset/phone, internet connection and webcam, if your using one, are all working.

Secondly, ensure that everyone involved and attending has the correct dial-in details, it’s a simple step but can prevent a variety of issues.

To gain the audience’s trust and maintain interest, it’s important that the presenter is comfortable with the presentation. Presenters should run through the format beforehand and aim to shake off any last-minute nerves or uncertainty. Alternatively, if your webinar software has pre-recording capabilities, then this can be an easy way to prepare the bulk of the webinar. Once it’s been recorded, it’s easy to play back sections to the audience and removes the pressure and effort involved in live-hosting.

Interact with the audience

Webinars give marketers the power to have real two-way conversations with their attendees. The best way to engage an audience and get them learning new information is to encourage active participation. Before the webinar, create polls and surveys to keep your audience involved. You can also weave in more informal interactions by asking impromptu questions and having attendees respond with a “hand raise” or a message.

At GoToWebinar, we like to keep webinars loose and fun, and we’ll usually begin with an ice-breaker question, just to get everyone’s attention and set the foundation for future interaction.

All these opportunities for interaction give attendees the ability to take part in the webinar and do more than just watch and listen. Not only will this keep the participation high but also provides marketers with instant feedback on the audience’s engagement and insight into topics.

Another creative way to interact with audiences during webinars is to invite attendees to appear on video side-by-side with the presenter. Perhaps to ask a question or to discuss topics which needed further discussion. This is a very visual way to attract the attention of those who have become disinterested and produce interactive content.

Work on your delivery skills

We’ve all listened back to voice recordings and questioned whether that’s really what we sound like. Every voice is unique so it’s not a case of trying to sound perfect, although there are certain techniques which can enhance public speaking. Keep in mind that it’s best to speak loudly and clearly, and talk naturally. No one will pay attention if you’re mumbling or talking in a flat, monotone voice.

Tone is an important way to convey sentiment, so make sure this is consistent throughout as it will help to gain the audiences trust. Pausing can also be a very effective way of emphasising specific points, as the sudden silence can often surprise listeners and pull them back in.

Make it fun

Incentives can be a great way to encourage audience participation and increase engagement during webinars. Offering a prize which matches the audience’s interests, is a good way to ensure attendees remain focused. This encourages active participation and gives them a good reason to keep thinking about the webinar in the weeks that follow.

You can also infuse a lot of fun into your webinar with the visuals and formatting of your slides and presentation. Use GIFs, videos, and striking or familiar images that elicit emotion. Make important information stand out with non-standard fonts. And if you’re really feeling creative, you can add life to your presentation by giving it some kind of visual theme or including gamifying elements. Why just show bullet points of data when you can make it fun with a multiple choice or true or false question?

Judge your performance

Creating a simple exit survey can help marketers to judge the performance of the presenters and assess what content and format works well. The questions can be as simple as: How would you rate this webinar?

Many webinar platforms offer in-built analytics which can help you to evaluate success and gauge audience interest. Tracking metrics such as number of registrants is a good measure of how successful a topic is in signing up new registrants.

Another good metric to take note of is, the number of attendees in comparison to the number of registrants. Data gathered over the last year shows that the average attendance rate for marketing webinars is 37%. While this is relatively low, it does provide a great opportunity to continue the conversation with those who didn’t attend, nurturing them to explore other webinars and additional content.

Evaluation is key for improvement, so comparing previous webinars will allow you to gather insights and learn what captivates the audience and what causes them to stop paying attention.

– by Daniel Waas

Creators should look to blockchain to monetise digital video content

Content creators know that video can drive discovery, discussion, and consumption in authentic and innovative ways where other forms of content can fall short. These videocentric, highly-engaged audiences are highly prized by brands and publishers alike. They are influencers, they have disposable income and their appetite for compelling stimuli is insatiable.

Creators that can reach these audiences are in an incredible position to generate revenue from those brands, if they can align a brand with the right content and the right audience in a way that delivers influencer value as well as monetary value.

Where YouTube was once the leader and trend-setter of all things video, we’re seeing blockchain-based platforms and technology driving a period of evolution. These new technologies are pushing video towards decentralised marketplaces allowing everyone – users, advertisers, publishers and content creators – to win the monetised-video game.

In this new era, why should content creators and advertisers look to blockchain-based video platforms? Here are three reasons to consider:

Smart contracts

Before blockchain-based video platforms, content creators had little or no control over the monetisation models used to sell their work. This issue is addressed through smart contract technology, which is the backbone of how videos are monetised and shared on blockchain technology.

Depending on the platform, creators can be compensated in many different ways including pay-per-view, subscription, donations, or a combination of these options. Creators can also reward users for usage, such as embedding or seeding their video.

What makes smart contracts so attractive to creators? They have the power to decide how they’re compensated, and the revenue from pay-per-view (PPV), subscriptions, etc. goes directly to their wallets. Additionally, due to encryption, there is a high level of security associated with blockchain and smart contract technology, which is important when video content is shared globally via a decentralised market.

The Interactive Video and Experience Protocol (IVEP) is one such platform. An interactive video technology built on blockchain. It enables  audiences to engage with video to shop, chat, click, and share, using overlaying layers filled with interactive elements. It also allows and creators and advertisers to monetise and measure video content using the aforementioned layers. It provides free foundational smart contracts for creators and users within its core Layer. This includes the creation and use of digital currencies for transfer and settlement, registration of the IVEP experiences, and participant registration contracts that include trust scores and token accounting. The latter ensures reliable data minimises abuse of the system by disreputable advertisers and content creators alike.

This trust approach negates the need for the wide ranging demonetisation of channels that major streaming platforms have had to implement to avoid advertisers being inadvertently aligned with a small number of disreputable and offensive video types.

Decentralized marketplace

Another significant benefit of blockchain-based video platforms is that members dictate the use of the protocol, apps, and/or services to benefit all participants, something that is contrary to current dominant video platforms that continue to alter rules, demonetise select videos and channels, and favor key stakeholders; Audiences, and content creators, are not getting their fair share of the value they provide to publishers and advertisers who capture most of the gains while retention and engagement are decreasing.

Creation of decentralised marketplaces ensure content creators have a voice in video distribution and consumption – not just in its creation.

Smart objects

As retention and engagement decrease, new metrics and methods to assess video performance are necessary. Real human engagement metrics represent a significant improvement to existing attention-based metrics and can warrant a much higher premium for the participants who embrace such an approach.

Technologies such as IVEP can capture better metrics on interactions through the use of programmable smart objects and functions. IVEP can be used as a trusted and independent source by publishers, advertisers, and ad networks. It can be used to capture real human viewing data, engagement metrics, and user data.

One engagement feature offered through IVEP is a polling function. Surveying the audience right inside a video that is not tied to any one distribution platform allows marketers to access real-time insights from the audience and better identify customer needs, preferences and trends.

In addition to measurement enhancements, the IVEP’s programmable smart objects and functions also offer advanced monetisation features. One such feature available through its digital application (dApp) Store is a product placement tool for the digital world. IVEP allows digital products to be inserted into any video available on the open web, as well as into new digital experiences such as augmented reality (AR), virtual reality (VR), and live gaming. Video on-demand (VOD) services on all devices can benefit from digital product placement.

The community can also develop its own features, making use of the open architecture of the platform.

For content creators, the pros to joining a blockchain-based video platforms significantly outweigh the cons. From smart contracts allowing creators to have more say in how they’re compensated and how their work is distributed, to tools that are developed for the creator and marketer alike, everybody has a say.

While we’ve covered just three, more benefits will present themselves as content creators continue to shift their focus to video and monetisation features and as marketers continue to look for innovative video content and user experiences.

– by Fred Dionne

90% of UK video viewers regularly visit YouTube

YouTube has cemented its place as the undisputed leading platform for digital video in the UK, with eMarketer stating that the sites viewing is close to saturation point.

The company’s first market forecast for YouTube shows that through its sheer ubiquity and its easy integration on other content platforms have both contributed to its video dominance. 2018 will see 40.4 million (or six out of 10 people) will watch a video on the platform’s app or website at least once a month.

Watching videos over the internet is now firmly embedded in the UK. The spread of smartphone ownership and the proliferation of streaming services such as Netflix and Amazon Prime mean that two thirds of the UK population now watch some form of digital video.

Facing competition

YouTube is not set in its position as top digital video dog, however, with competition coming from the popular streaming services. Another source of competition is a result of the increasing moves by consumers to watch content with their phone.

eMarkter is predicting that 64% of digital video viewers will use their mobile to view videos in the coming year. This means that YouTube will be competing with Facebook, Instagram and Snapchat, all of whom have been investing significantly in video over the last few years.

“UK adults have been migrating their social media and video habits over to mobile for some time,” eMarketer senior analyst Bill Fisher said.

“It’s no surprise, then, that the social media platforms have been making major plays in the video space. YouTube viewership isn’t going to drop away, of course—it’s too well-established. But it’s going to have to compete for video-viewing time from a multitude of other options like never before.”

– by Colm Hebblethwaite

Convergence communiqué: Designing your story based on media and message (part two)

Are you watching The Crown, a biographical series on Netflix about the reign of Queen Elizabeth II of the United Kingdom? Wrapped within this historical story, there is a marketing lesson to be learned.

Even the most steadfast, traditional “brands”, such as the British Royal family, need constantly to review their messaging – without being blinded by preconceived internal and external beliefs – and to understand how their messaging is being perceived and viewed by the end users, in this case the population of Great Britain.

In developing and interpreting their narrative, “the management team” (Royal and governmental) failed to recognise that the narrative was in need of change and even if those in power knew a change was needed, few within the inner circle would accept that change.

In the end, the change did occur, though it was not a controlled, manageable change but rather a disastrous public confrontation that occurred due to unexpected circumstances—the death of Diana, Princess of Wales.


The first question you need to ask yourself is: What is your message—not only what is your external messaging but what is your internal messaging and how is your messaging being perceived internally?

Digging deeper

Ask your sales team to analyze their messaging and to explain how their sales message relates to the overall corporate messaging. You may be surprised to discover the answer. My experience indicates that about 80% of your sales team has revised your messaging to make it fit their level of comfort in conveying the message (creating a type of personal imprimatur, if you like) while the 20% of your sales team who are likely the most productive are more closely following your corporate messaging.

Go outside

If you have sales partners, retailers, distributors, and other external outlets, determine how, why, and what they have done to your corporate messaging. Again I think you will be surprised to find out how different your messaging is in the field. For an analogy, think of the kids’ game Telephone, or Chinese Whispers.

Be advised: I am not talking about branding nor your visual icon or “look.” I am talking about your message face to the public, your narrative, your script, your deep corporate soul statement.

Ask yourself

Do a self-analysis. Do you understand your own message? Is your story comprehensible? Does your narrative prepare the reader/viewer/listener for the desired end result? Look back to the first article in this series, “Designing your story based on media and message”, and determine if your story comes across as real or is perceived as a fact-based novel that is being read as a work of fiction. You can see the problem.

Are the various views of your message consistent? If not (as in most cases), determine where they are different and how that difference is hurting/hindering your story.

Once you have determined the real-world execution of your messaging (yes, execution in many ways is the correct word), determine what steps you can, will, or must undertake in order to correct any incorrect flow of words or to revamp the story to match your corporate desires and directives. This may be the easy part. Make sure you also take into consideration that the media selected to deliver your messages plays an important role in the message presentation and believability and, in the end, impacts the believably of your brand, enterprise, or corporation.

Visual words

When you construct messaging, do you see the words you use as direct statements or also as visual, graphic images or icons that relate not only word-based meaning (denotation) but also relay visual imagery (connotation) to add additional value to your wordsmithing?

Need a few examples? For instance, which would you select: sales call, or a profit-based opportunity? Seating plan or office assignment? Start a talk or begin a discussion? Leeching a source or sharing information? The selection and use of the correct words or phrases, visual or not, will positively or negatively impact your messaging.

Using visual wording is a complex and difficult task, since readers/viewers/listeners interpret words in different ways. In fact, many skeptics argue that visual words are make-believe, non-words, words that cannot be defined. Is BOGO now a new icon word that best describes an offer? Maybe. But we now live and purchase in a visual world.

For example, emojis are the first stage in visual wording. These icons allow us to relate quick and simple messaging to fit our needs. But can a tool like emojis work for every corporate enterprise or for every purpose? I think not. For example, I don’t think a smiley face with a halo is going to convince most customers that you have a good product or service to offer.

But words are visions, and visions are becoming more and more important to you to sell your product. So, to help deploy your message, you might want/need to add a few appropriate or clever icons, symbolic terms that are supportive of your message and cannot be miss interpreted.

This link, from Emojipedia, explains how different platforms use emojis instead of words. There are 14 emoji’s that can be used instead of the word happy. There are more than 50 emojis to express confusion. Many are seasonal or event sensitive.

Words can be incorrectly used as well. Think, write and think again – but make sure your message is clear!

Next communiqué: Have you storyboarded your message?

Editor’s note: Read the first section here.

– by Thaddeus Kubis

Gen Z engaging with 10 hours of online content a day

One fact has become indisputable in the last few years: the British population is addicted to digital content. According to research by Adobe into the UK’s content consumption habits, millennials spend an average of 8.5 hours a day reading, watching, creating and engaging with content on their devices.

If this sounds high, it is above the UK average of 6.9 hours, but well below that of the generation below them. According to the research, Generation Z spend a whopping 10.6 hours engaging with online content every single day.

The survey 1,000 UK consumers found that the smartphone is by far the most popular method of content consumption. Millennials spend an average of 5.2 hours a day consuming content on their phones, compared to 5.9 hours for Gen Z.

54% said that they use multiple devices at any one time, with the average being 1.8 devices.

Recent events have made the average content consumer more savvy and cautious. The rise of fake news has made people much more sceptical of the authenticity and quality of the content they consume. 77% reported being more cautious about what they engage with now then they were half a decade ago.

One of the main effects of this has been to make people more likely to engage with content that comes from a trusted source. 58% would share content from friends and family, compared to only 29% for a well-know YouTuber or the 26% that would share from a known brand.

The frequency with which people share has also dropped. 18% of respondents said that they share content daily, while the vast majority (61%) only do so monthly.

Brand opportunities

The research also pointed towards the fact that consumers still responded strongly to branded content as long as it ticks the boxes of being authentic, well designed and relevant. 46% said that content that provides a good experience influences their purchasing decisions, while 24% would share it with their friends.

Bad content, however, can have pronounced negative consequences for brands. Consumers pointed to badly written content (49%), irrelevant (44%) and poorly designed (35%) as their biggest content gripes. 71% said they would not buy from a brand that published this kind of content.

“With the rise of fake news and ‘click-bait’ content, consumers are increasingly looking for engaging content that provides them with an authentic and relevant experience,” John Watton, Senior Marketing Director, Adobe EMEA, said.

“Whether it’s across social, online, blogs, or email communications, branded content has to be well-designed, optimised for the device, and offer a genuine experience that goes beyond selling products. Brands that succeed will drive customer acquisition and loyalty; those that don’t will see customers swipe their screen in search for content that offers them a better experience.”

– by Colm Hebblethwaite

Snapchat quarterly figures break losing streak

Snapchat has reported quarterly sales and user growth for the first time since going public in March 2017.

The news that the beleaguered social media company had soundly beaten Wall Street’s estimates sent its stock rocketing by over 20% on Tuesday. This was the closest the parent company, Snap, has come to topping its IPO price of $17 since July 2017.

The centrepiece of the positive results was a 72% jump in sales from this time last year to $286 million. This was heralded as a vindication of the decision to transition to an automated ad sales auction in the style of Google and Facebook.

There was also a growth in the number of users, with 8.9 million daily active users coming to the site in the last three months of 2017. Snap reported that consumers were staying longer on the Android version of its app.

Analytics firm FactSet puts the total amount of daily active users at 187 million as of the end of December 2017.

Industry insight

Aaron Goldman, CMO, 4C Insights:

“Snap benefited from some of the seasonality that’s expected during the holidays as advertisers heavy up but also saw some new brands come in and test the platform as a place to engage hard-to-reach audiences. In November, Snapchat unveiled a redesign that separated out peer-to-peer interaction and curated/professional content.

“In fact, ad spend through 4C increased 29% in Q4 to close out the first full year of self-serve Snap Ads. This shows current users are happy to spend time leaning back and watching brand-safe videos even with ads interspersed throughout. More original content for Discover will only make the platform even more valuable as a complement to linear television, along with the ability to measure more on the platform.

“It’s time for brands to embrace each of the “social” platforms as unique advertising vehicles.”

Yuval Ben-Itzhak, CEO of Socialbakers:

“Despite growth expectation from analysts and a forecasted record of about $254.8 million in the fourth quarter revenue, Snapchat is still a long way behind its rivals for advertising dollars, Facebook and Instagram in terms of audience size. The lack of reach currently offered by Snapchat, especially outside of North America, remains a limiting factor for marketers looking to leverage the platform’s full potential.

“Despite the improvements made on the platform towards the end of 2017, Snapchat’s ad product offerings need to improve to measure up to its competitors. They need to offer improved viewability metrics for marketers if they want to increase their ad revenue and be successful moving forward.

“Currently, having a programmatic access (APIs) to the Snap platform requires special permission from​ the platform. This means that both marketers and advertisers have no programmatic access to learn about the audience and know what content to create and how to target. Snapchat will face another huge growth barrier in 2018 if they continue to only open its API to a selected number of brands.”

– by Colm Hebblethwaite

Twitter posts its first ever profitable quarter

Twitter’s shares jumped over 20% on news that the social media company returned to revenue growth after reporting its first-ever profitable quarter.

The company’s performance in the last three months of 2017 brings a positive end to an otherwise difficult year. The company instituted a number of changes aimed at making it more competitive with regards to advertising.

The company, which has long trailed being Google and Facebook in terms of building a userbase and advertising revenue, brought in live-streaming video function and doubled its tweet character limit.

But the quarterly figures show that monthly active users remained flat in Q4 2017 at 330 million. Daily active users, however, were up by 12%.

But the company reported that its net income for the quarter was $91 million. This is compared to the $167 million of losses the company took in the same period the year before.

Industry comment

Aaron Goldman, CMO, 4C Insights:

“Twitter’s strong quarter is a clear reflection of brands steadily increasing their investment to capitalise on multi-screen marketing. Twitter has become the defacto place for the world to react to news, politics, sport, TV, weather and more.

“As such, it’s a great aperture for brands to deliver timely messages to targeted audiences. We are seeing this momentum carry over into Q1 with major tentpole events like the Golden Globes, GRAMMYs, Super Bowl, Winter Games, and Oscars.”

Nick Fletcher, Vice President, Rakuten Marketing:

“This is a momentous occasion for Twitter. It’s not too surprising, there’s been plenty of talk of the last quarter being a particularly strong one for the platform with monthly active users on the rise again. The compelling question is whether Twitter’s popularity has been driven by Facebook’s recent moves to restructure the news feed less in favour of advertiser and publisher content.

“It remains to be seen whether Zuckerberg’s belief that less time on social media will result in a higher quality of engagement, there’s certainly an argument for it, but for now brands are clearly happy with Twitter’s accomplishments in video and live broadcast and see a growing role for the platform in campaigns.”

Yuval Ben-Itzhak, CEO, Socialbakers:

“Slowed user growth remains a concern when it comes to Twitter, however, live video will be a critical investment for Twitter as content formats and ways to engage with audiences continues to evolve. Twitter has Live video from the Periscope acquisition and now would be the right time to ramp up the Live content format given the reach and engagement brands are seeing from it on other platforms.

“Twitter is clearly trying to make story-telling easier by allowing even more context to its algorithms to make them smarter when it comes to serving ads, with the addition of live formats to its features. This should ultimately help continue to differentiate the platform, drive user engagement and increase the user base.

“At the same time, investment in live videos makes Twitter an even more important platform to consider, providing marketers with new opportunities to define how advertising funds are spent on social media platforms and richer options to share content across multiple ad formats (Live, Pictures, Text) to capitalize on the attention of target audiences.”

– by Colm Hebblethwaite

Third UK consumers will exercise GDPR right to be forgotten

Over a third of British consumers are planning to use their ‘right to be forgotten’ when GDPR comes into effect, according to research by independent media agency the7stars.

In a survey of over 1,000 UK consumers, 34% said that currently want to use their new powers to ensure that companies do not use their personal data for marketing purposes. The research revealed that concerns over data protection and privacy are weighing fairly heavily on the mind of consumers.

Only 19% of those surveyed were confident that their personal data was being used in the “best possible way. GDPR had prompted 58% of respondents to question the amount of personal data businesses currently hold.


Despite concerns over the ways that companies are using data generated by their online activity, the research shows that there is still a large degree of misunderstanding about GDPR among consumers. 27% said that they had a good understanding of how GDPR will affect them when it comes into effect.

75% believed that it was the job of the government to make clear what GDPR is, particularly with respondents aged over 65 (88%).

The regulations are generally viewed favourably, with 58% saying they are a positive development. The regulations could be good news for brands too, with 32% of respondents they would trust brands more with their data after May 25th.

“With ‘Implementation Day’ now less than 100 days away, time is running out fast for brands, advertisers and marketers to get their data ducks in a row,” Frances Revel of the7stars said.

“Given the importance of data to business operations, the fact that over a third of people are looking to exercise their right to be forgotten represents a real threat that cannot be ignored.

“However, there is still time for Government and brands to come together to tackle consumer concerns around data protection and privacy head on, and the brands who get this right stand to gain the most.”

– by Colm Hebblethwaite

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